Inkeep provides an enterprise-grade technical knowledge and customer-facing AI agent platform that ingests documentation sites, API references, help center articles, and community discussions. Through hybrid semantic retrieval and managed RAG pipelines, Inkeep delivers instant, citation-backed answers with strict hallucination guardrails. The platform features dual authoring surfaces—a visual drag-and-drop builder and a TypeScript SDK with complete two-way synchronization—allowing technical and non-technical teams to collaborate on agent behaviors.
Targeted at developer relations, product support teams, and technical documentation managers at high-growth software companies, Inkeep eliminates fragmented knowledge across disparate tools. It integrates natively with documentation engines like Docusaurus, GitBook, and Mintlify, as well as support platforms including Zendesk, Salesforce, Slack, and Discord. Engineering teams leverage Inkeep to provide interactive in-docs assistants, deflect repetitive technical inquiries, and discover undocumented product areas via automated gap analytics.
The company's canonical agent framework repository (inkeep/agents) has accumulated over 1,300 GitHub stars and is released under Elastic License 2.0 (ELv2) with supplemental terms restricting competitive agent builder services, classifying it as source-available rather than OSI open source. While the self-hosted framework is free to deploy via Docker or Vercel, Inkeep offers managed cloud hosting with SOC 2 compliance, role-based access control, dedicated forward-deployed engineers, and hosted Model Context Protocol (MCP) servers.
