New Relic is an AI-powered all-in-one observability platform that provides application performance monitoring, infrastructure monitoring, log management, distributed tracing, browser monitoring, mobile monitoring, and synthetic monitoring under a unified data model. All telemetry data is stored in a single database called NRDB and queried through NRQL, a SQL-like language purpose-built for observability data that enables cross-signal correlation between metrics, traces, logs, and events without switching between separate tools. Recognized as a Gartner Magic Quadrant Leader 13 consecutive times, New Relic serves engineering teams across the full technology stack with over 800 pre-built integrations.
The platform's AI capabilities include the New Relic AI assistant that helps users write NRQL queries from natural language, interpret dashboard data, and navigate the platform's features. AI-powered anomaly detection identifies unusual patterns across all telemetry types before they become incidents. For teams building AI applications, the AI observability features track LLM interactions, agent behavior, and token consumption. CodeStream integration brings observability data directly into the IDE, and the Errors Inbox centralizes error tracking across the full stack with grouped analysis and resolution workflows.
Pricing uses a combination of per-user licensing and data ingestion charges. The free tier includes 100GB of data per month and one full platform user — the most generous free offering in the observability market. The Standard tier starts at $10 for the first full platform user with additional users at $99 each. The Pro tier charges $349 per full platform user per month with annual commitment. Data ingestion beyond the free 100GB costs $0.40 per GB on the standard plan. This multi-dimensional pricing model requires careful planning to avoid cost escalation as team size and data volumes grow.
