Incident.io transforms incident response by meeting teams where they already work — Slack or Microsoft Teams. Declaring an incident creates a dedicated collaboration space with automated role assignment, status updates, and timeline tracking. The AI SRE agent goes further: it investigates alerts by correlating deployment history, monitoring data, and error logs, then surfaces probable root causes with citations to specific commits and data sources. When the fix is clear, it can draft a pull request.
The platform covers the complete incident lifecycle: detection with smart alert routing and on-call scheduling, response with customizable workflows and automated status pages, and learning with post-incident reviews that capture what happened and generate action items. The on-call product supports escalation policies, override schedules, and fatigue-aware routing. Status pages keep stakeholders informed without burdening responders.
Pricing starts with Basic Free Forever. Current public pricing lists Team at $19/user/month monthly or $15 annually, Pro at $25/user/month, and Enterprise custom; on-call is an add-on at $10/user/month on Team and $20/user/month on Pro. Compared to PagerDuty or Rootly, incident.io differentiates through collaboration-native response plus AI SRE investigation and fix-drafting workflows, but buyers should model the base plan and on-call add-on separately.
