# incident-response

Open-source toolkit for building AI SRE incident response agents

OpenSRE is an open-source Python toolkit from Tracer Cloud for building AI SRE agents that investigate and respond to production incidents. It ships with connectors to Prometheus, Grafana, Kubernetes and incident platforms, plus a simulation harness that replays past incidents so teams can benchmark agent accuracy before trusting it on live pager rotations.

AI-powered production incident resolution

Resolve AI automates production incident investigation, diagnosis, and remediation acting as an AI SRE that participates in every on-call rotation. Autonomously investigates incidents pursuing multiple hypotheses in parallel, validates against real evidence, creates code snippets and drafts PRs, generates post-mortems, and onboards new teammates with instant answers about code and infrastructure. Drives 5x faster MTTR and 87% faster incident investigations.

Industry-standard incident management and on-call alerting platform

PagerDuty is the dominant incident management platform providing on-call scheduling, alert routing, escalation policies, and incident response orchestration. Integrates with 650+ monitoring, ticketing, and chat tools including Datadog, Slack, Jira, and AWS. Features AIOps for noise reduction and automated diagnostics. Used by thousands of engineering teams globally for 24/7 operations. Free tier for up to 5 users; Professional from $21/user/mo; Business at $41/user/mo.

AI-powered incident management in Slack and Teams

Rootly is an AI-native incident management platform that runs entirely within Slack and Microsoft Teams, automating incident workflows from detection through postmortem. It reduces manual incident overhead with AI-generated summaries, automated role assignments, escalation paths, and postmortem drafts, holding SOC 2 Type II, GDPR, and HIPAA compliance certifications for enterprise use.