# Incident Response

Better Stack is a hosted observability and incident-management platform that combines uptime monitoring, on-call workflows, status pages, logs, traces, metrics, error tracking, session replay, and an AI SRE interface. It is aimed at teams that want one SaaS control plane for telemetry and incident response.

Open-source toolkit for building AI SRE incident response agents

OpenSRE is Tracer Cloud’s open-source public-alpha Python toolkit for building AI SRE agents that investigate and respond to production incidents. It ships 60+ tools across observability, databases, incident management, communications, deployment and protocol integrations, plus simulation/evaluation workflows for benchmarking agent accuracy before live pager use.

AI-powered production incident resolution

Resolve AI automates production incident investigation, diagnosis, and remediation acting as an AI SRE that participates in every on-call rotation. Autonomously investigates incidents pursuing multiple hypotheses in parallel, validates against real evidence, creates code snippets and drafts PRs, generates post-mortems, and onboards new teammates with instant answers about code and infrastructure. Drives 5x faster MTTR and 87% faster incident investigations.

Industry-standard incident management and on-call alerting platform

PagerDuty is an enterprise incident management platform for on-call scheduling, alert routing, escalation policies, and incident response orchestration. It integrates with 750+ monitoring, ticketing, cloud, and collaboration tools, including Datadog, Slack, Jira, AWS, and Microsoft Teams. Current pricing lists a Free tier for up to 5 users, Professional from $21/user/mo annually ($25 monthly), Business from $41/user/mo annually ($49 monthly), and Enterprise custom.

AI-powered incident management in Slack and Teams

Rootly is an AI-native incident management platform that runs entirely within Slack and Microsoft Teams, automating incident workflows from detection through postmortem. It reduces manual incident overhead with AI-generated summaries, automated role assignments, escalation paths, and postmortem drafts, holding SOC 2 Type II, GDPR, and HIPAA compliance certifications for enterprise use.